Last update: 02/10/2021

1. Delivery

We, Vorda (or vörda), will make reasonable efforts to ensure that orders will ship within two business days after orders are received, except during U.S. federal holiday periods. Please allow up to 24 hours after you receive your shipment notification email after placing an order (“Shipment Confirmation Email”) for tracking information to appear on the mail carrier website. The Order Total stated on the Shipment Confirmation Email includes product costs and all discounts and credits before shipping fees.

Please note that orders may not be shipped to certain places or geographical areas.

Please note that shipping may be delayed due to high volume of holiday packages, capacity of carriers and COVID-19. We appreciate your patience.

a. US Domestic Delivery

We ship 1-2 business days after we receive your order. From time to time, the Site may display certain offers or promotions such as complimentary delivery. Please note that such promotions are subject to terms and conditions that will be provided when such offers are available on the Site and that in all instances, complimentary delivery promotions are valid only within the 48 contiguous United States, District of Columbia, Hawaii and Alaska. The US shipping rates and complimentary delivery promotions are not applicable to the US territories.

US Domestic Standard (4-6 business days after shipping via USPS First Class Mail):

Order Total Shipping Rate

$0 - $59.99 USD

$6 USD

$60 USD or more

Free

US Domestic Expedited (2-3 business days after shipping via USPS Priority Mail):

Order Total Shipping Rate

$0 - $59.99 USD

$14 USD

$60 USD or more

$11 USD

US Domestic Express (1-2 business days after shipping via UPS 2nd Day Air):

Order Total Shipping Rate

$0 - $59.99 USD

$29 USD

$60 USD or more

$24 USD

b. US Territories Delivery

We ship to US territories and offshore islands, including Puerto Rico, US Virgin Islands, Northern Mariana Islands, Guam, and American Samoa. Please kindly note that US domestic complimentary delivery promotions are not applicable to the US territories and offshore islands.

US Territories Standard (5-7 business days after shipping via USPS First Class)

Order Total Shipping Rate

$0 - $79.99 USD

$9 USD

$80 USD or more

Free

US Territories Express (3-5 business days after shipping via USPS Priority)

Order Total Shipping Rate

$0 - $79.99 USD

$16 USD

$80 USD or more

$10 USD

c. Canada Delivery

We ship in 1-2 business days after we receive your order. Please note that all shipments to Canada over $20 CAD or equivalent are subject to custom duties and taxes. Customer will be responsible for custom clearance, duties and paperwork to collect tax. Custom clearance may cause the shipping delay.

Please note that orders may not be shipped to certain places or geographical areas.

For Canada Standard Shipping, packages are shipped via USPS to the Canada Post (Canada's postal service) which handles the final delivery of the package. In addition to the custom duties and taxes, the Canada Post will charge a $9.95 CAD handling fee for custom clearance.

For Canada Express Shipping, in addition to custom duties and taxes, packages shipped via DHL will be charged a $5.25 CAD transaction fee and a $11.25 CAD or 2.5% of value of duties & taxes (if higher) processing fee.

Please refer to the carriers for updated service fees and charges.

Canada Standard (7-14 business days after shipping via USPS First Class International):

Order Total Shipping Rate

$0 - $99.99 USD

$12 USD

$100 USD

Free

Canada Express (3-5 business days after shipping via DHL Worldwide Express):

Order Total Shipping Rate

$0 - $99.99 USD

$30 USD

$100 USD or more

$25 USD

d. International Delivery

We ship in 3 business days after we receive UK or EU order. Please note that all shipments to the United Kingdom over £15 GBP or equivalent are subject to customs duties and VAT. Custom clearance may cause the shipping delay.

For rest of the world, we usually ship in 4 business days after we receive your order.

All international orders will be charged in USD.

Please note that orders may not be shipped to certain places or geographical areas.

All international purchases are final sale and not eligible for return and exchange. All international customers are responsible for duty costs. The duties and taxes will be collected on delivery.

For International Standard Shipping, packages are shipped via USPS to the local postal services which handles the final delivery of the package. Please note that local postal services and DHL will charge custom handing fee or processing fee.

International Standard (7-19 business days after shipping via USPS First Class International):

Order Total Shipping Rate

$0 - $149.99 USD

$20 USD

$150 USD or more

Free

International Express (5-8 business days after shipping via DHL Worldwide Express):

Order Total Shipping Rate

$0 - $149.99 USD

$45 USD

$150 USD or more

$40 USD


2. Return Policy

Our policy lasts 30 days. If 30 days have gone by since your purchase(s), unfortunately we can’t offer you a refund or exchange. However, we want to make your shopping experience on Vorda (or vörda) as enjoyable as possible. Please reach out to us at info@byvorda.com with any questions at all regarding returns.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food cannot be returned.

Additional non-returnable items:

- Gift cards

- Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted

- Any item not in its original condition

- Any items are damaged or missing parts for reasons not due to our error

 

a. Refund

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Currently, we only accept refund request for US domestic orders from 48 contiguous states, Alaska and Hawaii. Please kindly note that international orders are ineligible for refund and exchange.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 15 days.

b. Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company. It may take some time before your refund is officially posted.

There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@byvorda.com.

c. Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

d. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@byvorda.com and ship your item to:

3972 Barranca Pkwy, Ste J428,

Irvine, CA 92606

e. Shipping 

To return your product, you should mail your product to:

3972 Barranca Pkwy, Ste J428,

Irvine, CA 92606

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.